Our guidelines are designed to foster a respectful, safe, inclusive, and supportive environment for all patients.
Privacy & Data Protection at Medicate Plus.
At Medicate Plus, we are committed to protecting your personal and health information. All data is managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring your information is handled securely, responsibly, and transparently.
Medicate Plus provides telehealth services delivered online by Australian-registered healthcare practitioners. Protecting your privacy is a fundamental part of how we support your care.
Information We Collect
When you use Medicate Plus online services, we may collect the following information:
- Personal details such as your name, contact information, and date of birth
- Health information you choose to share during consultations
- Appointment and service-related details
- Limited website usage data to improve functionality and user experience
We only collect information that is reasonably necessary to deliver safe and appropriate care.
How We Use Your Information
Your information may be used for the following purposes:
- Providing online consultations and clinical support
- Assessing eligibility and guiding appropriate care
- Communicating about appointments, prescriptions, or service updates
- Improving our services and overall patient experience
- Meeting legal, regulatory, and professional obligations
Medicate Plus does not sell or trade personal or health information.
Health Information & Confidentiality
Health information is treated with a high level of care and confidentiality. Access is strictly limited to authorised staff and Australian-registered practitioners involved in your care. All consultations are private and managed in line with Australian healthcare standards. Sharing Your Information We may share limited information only when necessary, including with:
- AHPRA-registered practitioners involved in your care
- Secure technology and telehealth service providers
- Pharmacies or healthcare partners, where clinically appropriate
- Government bodies or regulators when required by law
All third parties are required to meet strict privacy and data protection standards.
Data Security
We use secure, encrypted systems to protect your information. Access is monitored and restricted, and our systems are regularly reviewed to ensure compliance with Australian healthcare data security standards.
Cookies & Website Tracking
Our website uses cookies to:
- Ensure proper site functionality
- Understand user interaction and behaviour
- Improve website performance and content
You can manage or disable cookies through your browser settings. Please note that some features of the website may be affected if cookies are disabled.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent where applicable
- Raise questions or concerns about how your information is handled
Contact Us
If you have any questions or concerns regarding privacy or data protection, please contact us at: Email: info@medicateplus.com.au